Support

Fastrack believe on-going support is critical to our clients' business. Whether we are private individuals or large corporate organisations, our purchase decisions are generally influenced by the lifetime expectations of the products we purchase.

Fastrack's Standard Support Agreement includes two system upgrades per year and provides support to our customers' own internal support teams.

Support calls, reported by telephone or e-mail, are logged on Fastrack's Helpdesk and prioritised based on criticality to our customers' business. Fastrack's Helpdesk holds the date and time of the call, the caller's details and location, the person taking the support call, contact details, the support requirement, and the action required or taken. Fastrack's Support Team recognise the nature of our clients' business and are committed to resolving any support requirements that arise within the timescales of our Service Level Agreement.